What countries do you ship to?
We currently offer shipping exclusively within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.
How long will it take to get my order?
We offer the following delivery options:
- Standard Delivery – £2.99 (delivery within up to 3-5 working days)
- Next Day Delivery – £5.99 (order must be placed before the cut-off time for next working day delivery)
Express Delivery will take 1-2 working days.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your delivery.
What are the shipping costs?
What are the shipping costs?
- Standard Delivery – £2.99
- Next Day Delivery – £5.99
How long does order processing take on delivery orders?
Order processing typically takes between 30 minutes to 1 hour, depending on payment verification and stock availability.
How long does order processing take for Click & Collect?
Click and Collect ready after 2 hours and keep the item for 48 hours.
What is your return/exchange policy?
Items purchased online can be returned or exchanged per our return policy.
- Online Only items cannot be returned or exchanged in-store.
- Contact customer service on [email protected] for instructions on how to return Online Only items.
- Click and collect and return and exchange in store.
What if I receive a damaged or incorrect item?
Contact our customer service team as soon as possible. We will arrange a suitable resolution. Do not return Online Only items to stores.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, and PayPal.
Is my payment information secure?
Yes. Payments are processed securely through Stripe, which uses PCI DSS compliance, data encryption, and tokenisation of sensitive information.
Do you have gift packaging options?
Yes, gift packaging is available through our Click & Collect service only.
How do I cancel or modify an order?
You can amend your order or change the delivery address before dispatch. No changes can be made after shipping.
What are your product dimensions and specifications?
These can be found on the individual product description pages.
What is your customer service contact information?
Email: [email protected]
Do you have a store location?
Yes, a Click & Collect only location:
Toy World
Unit 8 Spectrum Court
Faraday Drive
Bridgenorth
WV15 5BA
How do I place an order?
Place orders online at www.toy-world.co.uk
Do you offer international shipping?
Not at this time.
Can I cancel my order after it’s been placed?
Orders cannot be cancelled or modified after dispatch. Contact customer service if assistance is needed. Customers must initiate the return process themselves and pay for the return shipping.
What should I do if my order arrives damaged or defected
Faulty items should be return within 14 days.
Can I sign up for product alerts or notifications?
Yes, by creating an account on our website.
Can I change the address or amend my order?
Yes, but only before dispatch.
I am missing items from my order. What can I do?
I am missing items from my order. What can I do?
- Check all packaging.
- Review your dispatch email; items may arrive in multiple consignments.
- If an item is confirmed as missing, contact customer service.
My parcel is shown as delivered, but I haven’t received it
- Check tracking info for delivery notes.
- Look for a calling card.
- If the parcel is still missing, contact customer service.
Can I extend the collection time of my Click & Collect order?
Yes, email [email protected]. Orders are held for 3 days but can be extended upon request.
How do I make a complaint?
Contact our Customer Service Team via:
- Contact form on our website
Include: your full name, email address, phone number, order number, and a description of the issue. We aim to resolve complaints within 7 working days.
Who are your delivery providers?
We use:
- Royal Mail
- Evri
- InPost
- DPD
- UPS