Returns Policy
Cancellations and Returns
- Under the Consumer Contracts Regulations 2013, you have 28 days from receipt of goods to cancel your order.
- To initiate a return, please contact us at [email protected] with your order number.
- Returned products must be unused, in original packaging, and fit for resale.
- Return shipping costs are the responsibility of the customer, unless the item is faulty. Toy World does not cover the cost of returns for unwanted items.
- Refunds will be issued within 14 days of receiving returned goods.
Accepted Payment Methods
We accept Visa, MasterCard, American Express, and PayPal.
Is my payment information secure?
Yes. Payments are processed securely through Stripe, which uses PCI DSS compliance, data encryption, and tokenisation of sensitive information.
How long does order processing take on delivery orders?
Order processing typically takes between 30 minutes to 1 hour, depending on payment verification and stock availability.
How long does order processing take for Click & Collect?
Click and Collect ready after 2 hours and keep the item for 48 hours.
How long does delivery take?
- Standard Delivery: 3-5 working days
- Express Delivery: 1-2 working days
What is your return/exchange policy?
Items purchased online can be returned or exchanged per our return policy.
- Online Only items cannot be returned or exchanged in-store.
- Contact customer service on [email protected] for instructions on how to return Online Only items.
- Click and collect and return and exchange in store.