Privacy Policy
Effective Date: 22/04/2025
At Toy World, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.toy-world.co.uk or purchase products from us.
1. Who We Are
Toy World is operated by Toy World Limited, registered in England and Wales under company number 15581436, with a registered address at Toy World, Unit 8 Spectrum Court, Faraday Drive, BridgeNorth, WV15 5BA.
If you have any questions about this policy or your personal data, please contact us at [email protected].
2. Information We Collect
- Identity Information: name, date of birth (if required), and title
- Contact Information: billing address, delivery address, email address, telephone number
- Transaction Information: details of products purchased and payment methods used
- Technical Information: IP address, browser type and version, time zone setting, operating system
- Usage Information: information about how you use our website
- Marketing and Communications Information: your preferences for receiving marketing
3. How We Use Your Information
- To process and fulfil your orders
- To manage your account
- To communicate with you about your order or account
- To send you marketing communications (only where permitted)
- To improve our website and customer service
- To comply with legal obligations
4. Legal Bases for Processing
- Performance of a contract — to fulfil your orders
- Legal obligations — for compliance with law
- Legitimate interests — for business improvement and customer service
- Consent — for marketing communications (you can withdraw consent at any time)
5. How We Share Your Information
- Delivery providers (e.g., couriers)
- Payment processors (e.g., Stripe, PayPal)
- IT and system administration providers
- Legal, accounting, and professional service providers
We require all third parties to respect the security of your personal data and comply with the law.
6. International Transfers
If we transfer your data outside the UK, we ensure an adequate level of protection through contractual clauses or appropriate safeguards.
7. Data Security
We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, or accessed unlawfully.
8. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
9. Your Rights
Under UK GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to processing or request restriction
- Request data portability
- Withdraw consent at any time (for marketing)
To exercise any of these rights, please contact us at [email protected].
10. Cookies
Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience and allows us to improve our site. For more details, please see our Cookie Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, notified to you by email.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
- Email: [email protected]
- Post: Toy World, Unit 8 Spectrum Court, Faraday Drive, BridgeNorth, WV15 5BA
Terms & Conditions
Last Updated: 07/05/2025
Welcome to Toy World. These Terms and Conditions govern your use of our website www.toy-world.co.uk and the purchase of products from our online store.
Please read them carefully before using our services or placing an order.
1. Company Information
Toy World is a trading name of Toy World Limited, registered in England and Wales under company number 15581436, with a registered address at Toy World, Unit 8 Spectrum Court, Faraday Drive, BridgeNorth, WV15 5BA.
You can contact us by email at [email protected]
2. Use of the Website
2.1. By accessing and using this website, you agree to comply with these Terms.
2.2. You must be at least 18 years old to place an order.
2.3. We reserve the right to update or modify these Terms at any time without prior notice.
3. Product Information
3.1. We make every effort to ensure that product descriptions, images, and prices are accurate.
3.2. All items are subject to availability.
3.3. Colours and packaging may vary slightly from those displayed.
4. Prices and Payment
4.1. All prices are shown in GBP (£) and include VAT where applicable.
4.2. We accept payment via Visa, Mastercard, American Express, PayPal, Android Pay, Apple Pay, and other secure payment gateways.
4.3. Full payment must be received before dispatch.
5. Order Confirmation
5.1. You will receive an order confirmation email once your order has been placed.
5.2. Acceptance of your order and formation of a contract occurs upon dispatch of your items.
6. Delivery
6.1. We offer delivery across the UK. Standard delivery is free within England. This offer does not apply to addresses in Scotland, Wales, or Northern Ireland, where delivery charges will apply.
6.2. Estimated delivery times are provided at checkout.
6.3. We are not liable for delays due to events beyond our control.
6.4. Risk passes to you upon delivery.
7. Cancellations and Returns
7.1. Under the Consumer Contracts Regulations 2013, you have 28 days from receipt of goods to cancel your order.
7.2. To initiate a return, please contact us at [email protected] with your order number.
7.3. Returned products must be unused, in original packaging, and fit for resale.
7.4. Return shipping costs are the responsibility of the customer, unless the item is faulty. Toy World does not cover the cost of returns for unwanted items.
7.5. Refunds will be issued within 14 days of receiving returned goods.
8. Faulty or Damaged Goods
8.1. If your item is faulty, incorrect, or damaged, please notify us within 14 days of receipt.
8.2. We will offer a replacement, repair, or full refund in accordance with your legal rights.
9. Intellectual Property
9.1. All content on this site, including logos, text, graphics, and images, is the property of Toy World or its licensors.
9.2. You may not use, reproduce, or distribute any content without written permission.
10. Limitation of Liability
10.1. We are not liable for any indirect or consequential losses.
10.2. Our total liability is limited to the purchase price of the product supplied.
11. Privacy Policy
11.1. Your personal data is handled in accordance with our Privacy Policy and in compliance with the UK GDPR and Data Protection Act 2018.
12. Governing Law
12.1. These Terms are governed by the laws of England and Wales.
12.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
GDPR Compliance Policy
Effective Date: 22/04/2025
Toy World is committed to protecting and respecting your personal data in compliance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.
This policy outlines how we collect, process, and protect your personal data.
1. Data Controller
The data controller is:
Toy World
Registered Company Number: 15581436
Registered Address: Toy World, Unit 8 Spectrum Court, Faraday Drive, Bridgnorth, WV15 5BA
Email: [email protected]
Phone: 07506291896
2. Personal Data We Collect
- Identity Data: name, title
- Contact Data: address, email, phone number
- Financial Data: payment information (processed securely via third parties)
- Transaction Data: details of purchases and orders
- Technical Data: IP address, browser type, operating system
- Usage Data: information about your use of our website
- Marketing Preferences: your preferences for receiving marketing communications
3. How We Collect Data
- When you place an order through our website
- When you create an account with us
- When you subscribe to marketing communications
- When you contact our customer service team
- When you browse our website (via cookies and similar technologies)
4. Legal Bases for Processing
We process your personal data under the following lawful bases:
- Performance of a contract (e.g., fulfilling orders)
- Compliance with legal obligations (e.g., tax reporting)
- Legitimate interests (e.g., improving services, fraud prevention)
- Consent (e.g., for sending marketing communications)
You can withdraw your consent at any time by contacting us.
5. How We Use Your Personal Data
- To process and deliver your orders
- To manage your account
- To communicate with you about your orders and inquiries
- To send marketing (where permitted)
- To improve our website and customer experience
- To comply with legal and regulatory obligations
6. Sharing Your Personal Data
We may share your data with trusted third parties, including:
- Payment processors (e.g., Stripe, PayPal)
- Courier and delivery companies
- IT service providers
- Marketing agencies (only where consented)
We ensure all third parties respect your data and comply with the law.
7. International Data Transfers
If we transfer your personal data outside the UK, we ensure appropriate safeguards are in place to protect it, such as Standard Contractual Clauses (SCCs).
8. Data Retention
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
Typically:
- Order records: 6 years
- Marketing preferences: until you withdraw consent
- Website analytics data: 26 months (Google Analytics standard)
9. Your Data Protection Rights
Under the UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please email [email protected].
10. Data Security
We implement appropriate technical and organisational security measures to protect your personal data, including encryption, secure servers, and access controls.
11. Changes to This Policy
We may update this GDPR Policy from time to time. Updates will be posted on our website with a revised effective date.
12. Contact Us
If you have any questions about this policy or your personal data, please contact:
Email: [email protected]
Post: Toy World, Unit 8 Spectrum Court, Faraday Drive, Bridgnorth, WV15 5BA